The last several months have taught businesses that the current environment of remote work isn’t going away any time soon...

Over the last several months, many industries have had to shift operations to become remote-work friendly...

What’s more important to the customer experience – the latest technology or the human touch? Trick question...

As ecommerce and technology undergo rapid change, customer expectations are also transforming...

How do you make sure customers are truly the focus of your business during every touchpoint with your brand?

Could Customer Service be the driving force behind your next big sale? Absolutely! And maybe the one after that...

For customers, both analog and digital channels are equally important when they are looking for insurance support...

Effective technology and skilled CSRs complement each other to deliver value to customers and the business...

E-commerce has transformed the entire retail landscape and dramatically changed consumer expectations...

The current corona pandemic poses a challenge for many companies to enable their employees to use their home office...