Majorel (Previously Called Arvato) is brought to you by the collaboration of the Bertelsmann Group and the Saham Group. 

Majorel has a combined annual revenues of €1.2BN and over 500 clients globally across many industry sectors. We have more than 50,000 people in 29 countries worldwide, with market-leading positions in Europe, Middle East and Africa, and a strong presence in Asia and the Americas.

Majorel is differentiated by its global presence and its experience of working with the Fortune 100 companies across the world. With the right combination of people and technology, Majorel offers service on behalf of the brands of today and tomorrow. 
Majorel believes that effective data management is at the centre of a successful approach for customer service. We help brands create a ‘single customer view’. This means being able to collate and aggregate customer information from multiple different sources and channels, and present it in a single, easy-to-use format. With this information available, customer service agents can start to provide the accurate and flexible service customers expect, whether it’s responding effectively and quickly to complaints or enquiries, or helping them make purchases. For our clients, we just don’t deliver service on their behalf but we work in partnership by understanding a company’s business inside and out, bringing industry knowledge, proven processes and best practices to the table. 
 
We serve your customers by combining the best of people, technology and innovation. We truly believe that the greater the use of technology, the more human we can be. Because service is a human thing, even when it’s delivered by a robot. We have more than 500 clients globally, with the average client relationship tenure being 12+ years. As an industry leader, we offer you the most secure and compliant solutions. Some of the biggest companies in the world, including the brands you interact with daily, trust our people to represent them.